third thursday webinar

Thursday, December 17th, from 11 am to Noon EST.

Presenters: Efrain Solis, Clinical Department Administrator Orthopaedic Surgery at UT Southwestern Medical Center

Topic: A Practical Guide to Baldrige

This session will look at how leaders at all levels of influence can apply the framework to apply Baldrige principles regardless of their role or oversight. The audience will gain practical knowledge as well as relatable strategies.

Efrain Solis seeks to achieve his vision of positively affecting the lives of a billion people by assigning purpose to everything he does and putting others needs ahead of his own. In his eighteen years in healthcare, Efrain has held roles at UCLA in Pathology & Immunogenetics, Johns Hopkins Hospital in Surgery, Johns Hopkins Singapore in Medical Oncology, Cedars-Sinai as a Lead Performance Improvement Facilitator, Memorial Hermann, Banner MD Anderson, and UT Southwestern. Efrain has managed the execution of the Malcolm Baldrige Journey to Excellence and continues to be an ambassador to the Baldrige program, as well as many other initiatives related to quality, safety, and performance excellence, for organizations around the world. In 2015, he was selected as a Baldrige Examiner, and in 2016 helped his former campus achieve the Malcolm Baldrige National Quality Award, the first hospital in Houston to achieve this. Efrain holds Bachelor’s & Master’s degrees from the University of Baltimore, where he also serves as an Adjunct professor in the College of Public Affairs. In 2017, he founded Leap of Faith Consulting, LLC, dedicated to helping people, faith-based organizations, and small (non-healthcare) companies, reach their potential. Currently, Efrain is the Clinical Department Administrator at UT Southwestern Medical Center in the Department of Orthopaedic Surgery.

Complimentary Registration

2020 Baldrige Award recipients announced

In a historic year for the Malcolm Baldrige National Quality Award—the nation’s only presidential award for organizational performance excellence—MESA, a family-owned U.S. small business has become the first three-time recipient, and Elevations Credit Union has become the first two-time recipient in the nonprofit category.

The U.S. Department of Commerce also announced three additional winners: nonprofit AARP and GBMC HealthCare System and Wellstar Paulding Hospital, which have both posted industry-leading performance in the health care field even in the face of the pandemic.

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2020 Conference sponsors

Platinum Sponsor

UPMC Western Maryland

Gold Sponsor

Center for Organ Recovery and Education (CORE)

Silver Sponsor

Gift of Life Donor Program

Bronze Sponsor


Fox Chase Cancer Center

Main Line Health