third thursday webinar

Thursday, August 20, from 11 am to Noon EST.

Presenters: Denise Kaetzel, Quality Director at Memorial Hospital and Health Care Center and Jason Berry, Patient Experience Officer at Memorial Hospital and Health Care Center

Topic: Measure + Analyze + Learn = Organizational Performance and Excellence

The Baldrige criteria guided Memorial Hospital and Health Care Center’s (MHHCC) journey to be data driven – Measure + Analyze + Learn = Organizational Performance and Excellence.  Through their Definitions of Excellence, Covenants and Performance Measurement Process, MHHCC moved beyond data gathering to data driven decisions and management. System scorecards, an Operational Rhythm and an Operating Calendar provided standardization for data tracking, capturing and managing their organizational activities, projects and daily work and best practices. This session will share how to become data driven, drive fact-based management and standardize management of data

Program Flyer PDF

Complimentary Registration