2020 Conference sponsors

Gold Sponsor

Center for Organ Recovery and Education (CORE)

UPMC Western Maryland

Bronze Sponsor

Main Line Health

Click here to become a conference sponsor

third thursday webinar

Thursday, October 15th, from 11 am to Noon EST.

Presenters: Larry Meyer, Managing Director Knowledge & Process Management and Dan Stark, Training and Development Specialist, Integrated Project Management Company, Inc.

Topic: How to write a successful Baldrige application

Many of us have heard the well-known Will Rogers quote, “You never get a second chance to make a first impression”. It’s applicable to many areas in life, including your Baldrige application. Put your best foot forward in your application and set the table for a fun and successful Baldrige journey.

Embarking on the Baldrige journey can be daunting, especially your first application submission. During the session focused to writing a successful application, we will share project management tools and best practices around planning your journey, organizing your team, and developing a good application. A key highlight includes Baldrige examiner feedback on what makes a good application.

Join us to explore our lessons learned along the way and how we became a 2018 Baldrige recipient. We will provide tips to help you make the best first impression possible with your next Baldrige application.

Program Flyer

Complimentary Registration

15th annual awards ceremony and conference

Thursday, November 12 from 8:00 am to Noon

Due to COVID-19 concerns, this year's Annual MAAPE Awards Ceremony and Conference will be held virtually.

In addition to celebrating our 2020 MAAPE award recipients, this is a great opportunity to learn from, engage with, and be inspired by our feature keynotes from three of the 2019 Baldrige Award Recipients:

Susan Stuart

Susan Stuart, President and CEO, Center for Organ Recovery and Education

Presentation Title: Ordinary People Doing Extraordinary Things

CORE, a 2019 Malcolm Baldrige National Quality Award winner, will share lessons learned from their near

decade-long performance excellence journey


Kathleen Hetherington

Kathleen Hetherington EdD, President, Howard Community College

Presentation Title: Using the Baldrige Framework to Embrace Disruption

Howard Community College, winner of the 2019 Malcolm Baldrige National Quality Award, has been on its journey of

excellence for over 14 years.  Learn how the power of making process improvements, focusing on mission, vision, values,

core competencies, and strategic alignment, has helped the college achieve success and weather the pandemic.


Brian Dieter

Brian Dieter, President and CEO, Mary Greely Medical Center

Presentation Title: Creating an Organizational Culture Focused Commitment to Excellence, Sustainability and Resilience

Brian Dieter will share Mary Greeley Medical Center’s journey to excellence using the Baldrige framework, and the

importance of creating a culture that empowers and encourages every employee to continuously search out and identify

opportunities for improvement.


Sponsorship Opportunities


Note: Provide the name and email address for each registrant in the note field or send it to Bob Bitner at [email protected]

If you have questions or difficulty with registration, please call Bob Bitner at (717) 737-6470