third thursday webinar

Thursday, January 21, from 11 am to Noon EST.

Presenters: Tracy Owens, Innovations Chair, American Society for Quality (ASQ)

Topic: A Baldrige Approach to Design Thinking

Concepts like Design Thinking, Customer Journey Mapping, and the Baldrige Program intersect in the area of Innovation Management, but they are often regarded as the job of someone else who is uniquely qualified.  Use these accessible tool sets and others to uncover your organization’s hidden strengths and build the next generation of solutions. Tracy will share ways to recognize and relate proven innovation tool sets, incorporate an organizational analysis into design projects, and practical techniques that can be used immediately. The webinar will address the principles of Design Thinking through a Baldrige lens and how to use Customer Journey Mapping to find empathy.

Tracy Owens is a business transformation leader who has driven his employers and client organizations to achieve near-term objectives and better long-term results through innovation and quality management. As an ASQ Certified Quality Engineer and Certified Manager of Quality and Organizational Excellence, he has strengthened operational capability and process improvement expertise among all the teams he has supported since 1998.  His book Six Sigma Green Belt, Round 2 was published by Quality Press in 2011 and serves as a guide for successful improvement project execution.

As a founding member of ASQ’s Innovation Division, Tracy has promoted a growing body of knowledge on innovation management and brought his audiences a strong message about innovation as a process and not just a creative spark.  He is co-author of The Executive Guide to Innovation, which was published in 2013. Tracy holds a Master of International Business degree from Seattle University and he was elected to the 2016 class of ASQ Fellows.

Complimentary Registration

Pine-richland school district webinar

Join us on Friday, January 15th 2021 from 11:00am- 12 noon to learn more about Pine-Richland School District's commitment to continuous improvement and the pursuit of excellence.

The BPE framework has heavily influenced the continuous improvement approach at Pine-Richland School District. After multiple cycles of refinement through the strategic planning process, the Pursuit of Excellence is now an organizational category within the strategic plan. District representatives will share how the mission/vision/values serve as a “compass” with the strategic plan as the “map” to guide improvement efforts. Practical examples of integration will be shared that include: strategic plan development; leadership system; in-depth program review for educational program/services; communication and workforce development. Selected results will illustrate the impact of these strategies over time.   

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2020 Baldrige Award recipients announced

In a historic year for the Malcolm Baldrige National Quality Award—the nation’s only presidential award for organizational performance excellence—MESA, a family-owned U.S. small business has become the first three-time recipient, and Elevations Credit Union has become the first two-time recipient in the nonprofit category.

The U.S. Department of Commerce also announced three additional winners: nonprofit AARP and GBMC HealthCare System and Wellstar Paulding Hospital, which have both posted industry-leading performance in the health care field even in the face of the pandemic.

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2020 Conference sponsors

Platinum Sponsor

UPMC Western Maryland

Gold Sponsor

Center for Organ Recovery and Education (CORE)

Silver Sponsor

Gift of Life Donor Program

Bronze Sponsor


Fox Chase Cancer Center

Main Line Health