Workshop Descriptions

9:30 - 2:00 (includes 30-minute lunch break)

Baldrige Basics

In this introductory workshop, we’ll begin by exploring each of the elements of the Baldrige Framework – the Baldrige Core Values, Criteria (Organizational Profile and Categories), and Scoring System – and how you can use them to improve your organization’s performance. Then we’ll take a closer look at the seven Categories, reviewing key topics, explaining key concepts and terms, and describing role model practices for each one. (A copy of the Baldrige Framework will be included.)

2:30 - 4:30

Writing a MAAPE Application

Whether your organization is thinking about writing its first MAAPE Application or wants to improve its next one, this workshop is for you. It will:

  • Explain the MAAPE Awards Process and application levels
  • Describe the elements of an application and how to develop them
  • Outline a process for organizing the effort and writing the application
  • Show you how to respond to the Criteria questions
  • Include a wealth of practical tips and tools


About the Facilitator

Vicki is the principal of Management Insights, a consulting firm that helps organizations improve business results by building effective performance management systems. Prior to establishing Management Insights, Vicki worked for American Express, where she had worldwide responsibility for quality and customer service for Travel Related Services. Vicki served on the Board of Examiners for the Malcolm Baldrige National Quality Award from 1993 through 2002, including five years as a senior examiner and three years as a member of the Panel of Judges.

Vicki is a founding member of the Board of Directors of KAPE and a member of the Dean's Advisory Board at Penn State's Eberly College of Science. She holds a B.A. from Penn State University and an M.B.A. from the Harvard Business School.