professional development


March 1 thru 5

Govapalooza is slated to be a historic virtual festival and is attracting participants from across North America, and around the world!  This CELEBRATION OF LOCAL GOVERNMENT is sure to leave you supercharged with new ideas, insights, and real-world examples of the very best in the field. Read More

$199 for five days of content when you use code “BALDRIGE”

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Third Thursday Webinar

Topic: Importance of Productivity

Thursday, March 18, 11:00 A.M. to Noon

This complimentary webinar will focus on the importance of productivity in today’s business environment. You will be introduced to two key Lean Six Sigma principles that can drive significant productivity gains in your organization:

  • Waste
  • Problem Solving

The current situation in the US is unprecedented with many organizations forced to reduce staff to survive because of the challenges caused by Covid-19.

Session Flyer

Complimentary Registration

Virtual Coffee Chat 

Wednesday, March 24 from 8:15 A.M. to 9:15 A.M.

Topic: Changes from the 2019 -2020 Baldrige Excellence Framework

Networking is an excellent way to grow, develop, or maintain business relationships. As we're trying to figure out a new normal amidst the covid-19 pandemic, most live events have been canceled or postponed indefinitely, leaving networking as an afterthought.  This is an opportunity to enjoy a cup of coffee and network with like-minded individuals across our region.

Complimentary Registration 

Quest for Excellence

Monday, April 12 thru Thursday, April 15

Attend the virtual 32nd Quest for Excellence® Conference, Monday, April 12- Thursday, April 15, 2021 and learn best practices from the 2019 and 2020 Baldrige Award recipients, as well as past awardees!

The Award recipients will be highlighted in both live and on-demand sessions and archived for viewing after the event, so you don’t have to miss any of the action. Learn More



2020 Baldrige Award recipients announced

In a historic year for the Malcolm Baldrige National Quality Award—the nation’s only presidential award for organizational performance excellence—MESA, a family-owned U.S. small business has become the first three-time recipient, and Elevations Credit Union has become the first two-time recipient in the nonprofit category.

The U.S. Department of Commerce also announced three additional winners: nonprofit AARP and GBMC HealthCare System and Wellstar Paulding Hospital, which have both posted industry-leading performance in the health care field even in the face of the pandemic.

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